CRM : Sales, Services and Collaboration, CRM : Sales, Services and Collaboration

CRM : Sales, Services and Collaboration

We offer you a multi purpose platform on web and as mobile responsive app – to increase sales by engaging with your customers, prospects and partners at every touch-point and provide them with personalised experience right from the initial stage of lead through opportunity, processing of sales orders, invoicing, billing, shipment tracking to fulfillment, upsell, cross sell and support. To equip your sales representatives with real time data to create quotes and orders securely, on the move. For effective coordination and communication with your employees within the organization.

 

Online CRM for improving Customer Servicing, Upselling and Sales Force Automation

Maintain prospects and customer profiles and their preferences such as pricing,payment and shipping options to serve them better.Ability to create and view inventory data helps in sales order processing.Smart lookups on customers, prospects and inventory enable quick retrieval of data.

Work Collaboration : Securely Enable for Remote Employees, Customers, Suppliers and Consultants

Meet business goals by collaborating externally with customers and internally with your staff.Seamless flow of information across the entire customer lifecycle allows you to work with them productively in very stage of sales.Create and assign transaction linked tasks to staff and track progress through effective communication.Provision to share files,schedule meetings and send reminders- all as part of task.

 

Enable 24×7 Collaboration, Communication and Service Desk for Customers and Prospects

A secure,self service portal for your customers with provision to view quotations,orders and invoices, status of shipment, make payments and returns, raise support requests and get immediate response from your team.

 

Take Orders and Collect Money while at Tradeshows, at Client’s Office or Travelling

Provide your sales managers with complete view of opportunities in the pipeline.Streamline lead to cash process and improve quote and order accuracy by doing margin analysis and including automated tax and shipping-rate calculations, pricing and discounting rules. Accelerate the order management process with online approval and workflow management.

Configure for Mobile Field Services and Increase Efficiency of Technicians to update Work Orders

Comprehensive support for mobile devices—iPhone, BlackBerry or Android ensures that the service professionals get access to real-time data anytime, anywhere. Service teams can quickly monitor key metrics on call resolution times, customer satisfaction and renewals and call volumes.

Streamline Workforce Management with Tasks, Reminders, Link to Transactions & Capturing Discussions

Provide your sales managers with complete view of opportunities in the pipeline.Streamline lead to cash process and improve quote and order accuracy by doing margin analysis and including automated tax and shipping-rate calculations, pricing and discounting rules. Accelerate the order management process with online approval and workflow management.

Online Management Dashboards, Analytics, Drilldown and Access to Backoffice Reports

Track your business performance through our scorecards and dashboards which give access to measures such as performance of sales representatives,sales figures for customers, sales pipeline by stage. These insights help you make better business decisions and take corrective measures.

Decrease Customer Resolution Time with Online Services, Complaint Registration and Support Desk

Our robust support mechanism and Ever-Ready-to-Help Support Team ensure that your business operations run uninterrupted,round the clock.Reduce complexity with better incident handling, role based learning and accessing resources for fast adoption of cloud solutions.

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